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Bilyara

Governance

Regulatory compliance

Your safety, dignity and wellbeing are our highest priorities.

Raise a concern

At Cowra Retirement Village, your safety, dignity and wellbeing are our highest priorities. That is why we strictly follow all government regulations and compliance standards set by the Aged Care Quality and Safety Commission. These regulations ensure every resident receives high-quality care in a respectful, secure and supportive environment.

From staff training and medication management to hygiene standards and resident rights, we are regularly audited to ensure we meet and exceed required benchmarks. You can have peace of mind knowing we are committed to continuous improvement, transparency and care that meets your needs with professionalism and compassion.

Aged care compliance and regulation documents

Preparing for the strengthened Aged Care Quality Standards

The strengthened Quality Standards are part of the new Aged Care Act 2024 and applied from 1 November 2025. They are more detailed and measurable than the previous Quality Standards.

Cowra Retirement Village is committed to delivering safe, high-quality care that meets the strengthened Aged Care Quality Standards introduced across Australia. These updated standards place older people at the centre of their care, with a stronger focus on dignity, choice and wellbeing, and clearer expectations for providers in areas such as clinical care, governance, food and nutrition, and the living environment.

We welcome these reforms as an important step forward for the sector. They reinforce our ongoing commitment to continuous improvement, transparent practice and a supportive community where residents feel safe, respected and confident in the care they receive every day.

Complaints and concerns

Your voice matters in aged care.
Cowra Retirement Village, Complaints and concerns

We are committed to providing safe, respectful and high-quality care. If you or your loved one ever have a concern, we encourage you to speak up. Making a complaint or raising an issue helps us improve our services and make sure your needs are met.

All concerns are taken seriously, handled with care and confidentiality, and will never affect the quality of care you receive. You can talk to a staff member, lodge a complaint anonymously, or contact the Aged Care Quality and Safety Commission at any time. We are here to listen, because your wellbeing is our top priority.